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Conditions of use and sale

AREA OF APPLICATION

These general contracting conditions are only and exclusively applicable to purchases made through this website by customers / users who purchase the products / services offered therein. These general contracting conditions are presented in this way in detail and accessible to the client / user in accordance with the provisions of article 81.1 of the General Law of Consumers and Users.

 

PRICE

The prices of the services / products offered on this website are those outlined in it along with the services / products. All prices are in EUROS (€) and the VAT tax (21%) and the corresponding shipping costs apply. The final purchase price is shown with the total amount of the tax applied and the corresponding expenses.

 

PAYMENT METHOD

The services / products will be paid by the client / user, by payment with a Visa®, Mastercard® or American Express® credit card as well as a 4B or 4B Maestro debit card. The invoicing will be made once the purchase of the services / products has been made and it will be sent to the client / user in paper format or in a digital file for download.

 

DELIVERY TIMES

Collection::​
Our standard time for production is 5-8 weeks, depending on the style. Should you require a gown sooner than the lead time, please contact info@maisonkika.com to check if we can accommodate your urgent order.

 
Knitwear:
The period is 15 (fifteen) business days from the day following the validation of the order by the seller.

 
Tailor-made:
This wedding gown can’t be purchased online but is available for special order, please contact us.

 

RETURN POLICY

Collection:
The products are made to order and for this reason we cannot offer refunds.

 
Knitwear:
We accept changes and returns within 15 days from when you receive your order, in the event that the product is in the same condition when it was bought.
The shipping costs generated by exchanges and returns are at the customer’s expense, unless it is a defective or wrong product.

 

PAYMENT CONDITIONS

Shipping policy:
National transportation expenses:
– Shipping cost to Spain Peninsula: 5€.
– Shipping cost to the Balearic Islands and Andorra: 10€.
– Shipping cost Palma, Ceuta and Melilla: 10€.
– For orders over € 200: free shipping.
– International Shipping Cost: Shipping to Europe 12€.